Evaluation of employee satisfaction levels and their relationship with compliance with the action plan: The case of a family compensation fund Evaluación de los niveles de satisfacción de los colaboradores y su relación con el cumplimiento del plan de acción: El caso de una caja de compensación familiar.

Abstract

This study aims to assess the level of satisfaction and its relationship to the level of compliance with the Action Plans of the areas of Social Service and Marketing, Subsidy and Social Credit for the 2019 period. To do this, the research applied a quantitative approach and, as a tool, surveys were applied to 25 internal collaborators of the Amazon Family Compensation Fund (Caja de Compensación Familiar del Amazonas), in order to determine the level of job satisfaction, the significance factors of the task, working conditions, personal and social recognition, economic benefits, overall perception of job satisfaction and projection at the job level of respondents were used as reference. One of the main results is the organization's challenge is to promote an openness system that allows its collaborators to grow their experience and capacity to influence the organization through leadership and active role strategies.